FAQ

CUSTOM DESIGN

DO YOU HAVE A MINIMUM ORDER POLICY?

No. You can order the exact number of invitations you need.

I WANT A DESIGN THAT ISN'T OFFERED IN YOUR STORE.

Not a problem at all. Contact us to chat about custom orders and how we can help you.
There are some handy answers to most questions in relation to custom design here or in the below document. You can download and read this at your leisure.

Custom Design - Things to know

HOW DOES THE CUSTOM DESIGN PROCESS WORK?

Send us an email with you ideas (or lack of ideas if you need a little help with the direction you want to go in), and we'll start with a quote trying to work within your budget. From there we work together to create a design that you love and we are with you every step of the way.
We design the whole suite from the initial concept to the draft and then finally print. 

HOW LONG DOES THE CUSTOM DESIGN PROCESS TAKE?

An ideal working lead time would be around four weeks, However the length of time it takes to get your custom order done will depend on many things including:

  • How quickly you reply to emails
  • How many drafts it takes to get your design right
  • How soon your event is
  • What stock or third party supplier might need to be used and how long that takes to be delivered
  • How many weekends and/or public holidays are amongst the time you are ordering

IS CUSTOM DESIGN MUCH MORE EXPENSIVE?

The prices for the actual invites are not really any different to the online pricing. However there is a custom artwork and design charge which applies depending on your request and how many parts to your invitation suite.
Artwork and design charges for invitations and stationery start at $50.00 and go to $150.00. Be sure to contact us to clarify how much yours will cost.

DO I HAVE TO PAY THE ARTWORK AND DESIGN COST?

Yes. The cost covers my research and time to draw it up on the computer (Which can take hours!). It covers all email drafts back and forth and changes to your design if need be.

I HAVE SEEN A DESIGN ELSEWHERE THAT I LOVE. CAN YOU CREATE IT?

I cannot directly copy someone else's design for many reasons. If you have seen a design you love that was not created by me, then I most certainly can draw inspiration from that, get a feel for what you love and create something unique to you!  

DO YOU PUT THE INVITATIONS IN THE ENVELOPES FOR ME?

No. This is an additional cost. Your order will be posted to you and you will need to out the invitations in the envelopes yourself.

WHOLESALE ENQUIRIES

I AM A STYLIST/EVENT PLANNER. DO YOU OFFER WHOLESALE RATES?

If you an event stylist, wedding planner or reception venue, we can help with your paper goods and stationery needs for your clients. Get in touch to find out if we can help you and offer wholesale pricing.
*please note - there are certain criteria that need to be met to qualify for wholesale pricing will apply to your business.

GRAPHIC DESIGN

I NEED A LOGO DONE. DO YOU DO GRAPHIC DESIGN AS WELL?

Yes. We offer boutique graphic design services including logo design, business cards and more.
​After all, setting up a new business or rebrand is definitely still an event you will need stationery for!
Get in touch to find out if we can help you.

HOW MUCH IS A LOGO DESIGN?

A logo design starts at $250.00AUD. For more specific pricing, please contact us.

DO YOU PRINT CARDS AND FLYERS?

The short story is not in our studio. We will design your cards and flyers and outsource the printing to a third party company we trust and recommend. You will receive the digital files for you designs though and can take them to the printer of your choice if you prefer.

PAYMENT & SHIPPING

HOW MUCH WILL IT COST TO SHIP MY ORDER?

Online orders are a flat rate $15.00AUD within Australia. Most custom orders will be $20.00 - 25.00.
All orders are shipped with a tracking number so you can see when your order will arrive. 
​International orders are generally around $80.00AUD to post. (Based on Australia to USA Delivery). Obviously the further away form Australia you are, them more it will cost to ship. 

OTHER....

CAN I GET MY DESIGN AS A DIGITAL FILE THAT I CAN PRINT MYSELF?

Yes absolutely! Just ask. This is a great way so save some money or have a go at making them yourself.

I BOUGHT A DIGITAL FILE - WHERE CAN I GET MY DESIGN PRINTED?

We highly recommend Officeworks for printing here in Australia. Also many of our clients like to use Vistaprint online too.
​You can print on your home printer too if the printer will fit A4 paper. Larger designs will not be able to be printed at home.
We often get asked about what type of paper the designs can be printed on and the answer is any type. From copy paper to heavier weight card - just be sure to check the paper types your printer can take.

THE COLOUR DOES NOT LOOK RIGHT ON MY DRAFT YOU EMAILED. IS THAT RIGHT?

The colours you see on your screen may differ slightly to the actual print colour. Colours may also vary depending on what type of screen you are looking at (e.g - laptop/desktop, iPhone, iPad, tablet etc. All effort and care is taken to ensure the colours that print match your theme. If you are unsure, please ask for a sample to be sent to your postal address.

I EMAILED YOU A FEW DAYS AGO AND HAVE NOT HEARD BACK. WHEN WILL I GET MY REPLY?

Emails are answered every business day. If you don't hear from us within 48 hours of sending your email, please check your junk folder. 

MY QUESTION IS STILL NOT HERE. CAN YOU STILL HELP?

Yes, we sure can. Simply send us an email or give us a call. You can also contact us through most social media outlets. Visit out contact page for more info.